Terms and Conditions

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Definitions

  • The “Company”, “Pentagon Leisure (Services) Ltd”, “We”, “Us”, “Our” - this refers to Pentagon Leisure (Services) Ltd with a registered office at Reflex, Cain Road, Bracknell, Berkshire, RG121HL.
  • “Client”, “Your”, “You” - this refers to the individual purchasing from Pentagon Leisure (Services) Ltdthat intends to attend a training event.
  • “Booker” - this refers to the person making the booking with Pentagon Leisure (Services) Ltd, on behalf of a client attending the course.
  • “The Website” - this refers to the www.mpes.co.uk
  • “Terms and Conditions” - this refers to the terms of usage and conditions under which all purchases are pursued and the website is utilised.
  • “Booking Form” - this is an agreement between Pentagon Leisure (Services) Ltdand its clients, with regard to prospective delivery of services.
  • “Joining Instructions” - this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.

These terms:

  • What these terms cover. These are the terms and conditions on which we provide study materials and services to you, whether these are courses, exams, associated services or digital content combined (a Course).
  • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Courses to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Payments:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • The published prices exclude VAT. Clients and Companies must pay The Knowledge Academy any VAT that is chargeable on services that are provided; The Knowledge Academy will list the correct VAT amount on the invoice - as required by statute.
  • All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.
  • The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form. 
  • VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For E-learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption. For onsite events, please refer to Clause 13 for our onsite terms or for a full breakdown, please see our Fixed Onsite Training Expenses policy.
  • If a third party vendor, certification body, or service provider alters their examination fee or material cost, The Knowledge Academy reserves the right to adjust the relevant training course prices to reflect such alterations.
  • Training event prices listed on correspondence, brochures, leaflets, and materials belonging to The Knowledge Academy are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

Cancellations:

We collect the following information from you through the use of enquiry and contact forms on the Website, and within Emails or telephone communications too:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Re-scheduling courses or exams:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Refunds:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Changes to Courses:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • The published prices exclude VAT. Clients and Companies must pay The Knowledge Academy any VAT that is chargeable on services that are provided; The Knowledge Academy will list the correct VAT amount on the invoice - as required by statute.
  • All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.
  • The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form. 
  • VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For E-learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption. For onsite events, please refer to Clause 13 for our onsite terms or for a full breakdown, please see our Fixed Onsite Training Expenses policy.
  • If a third party vendor, certification body, or service provider alters their examination fee or material cost, The Knowledge Academy reserves the right to adjust the relevant training course prices to reflect such alterations.
  • Training event prices listed on correspondence, brochures, leaflets, and materials belonging to The Knowledge Academy are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

MPES - Core Terms Applicable To All Courses

    Last revised April 2022

Non-Attendance:

We collect the following information from you through the use of enquiry and contact forms on the Website, and within Emails or telephone communications too:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Delivery costs

    The costs of delivery of study materials will be as displayed to you on our website at www.mpes.co.uk

Admission:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Booking on behalf of the Client:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Onsite Training on a Client Specified Site:

  • All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.
  • Billing data: We collect data necessary billing information to process your payment if you make a purchase. We do not store or retain any payment details once the purchase is complete.

Your rights to end the contract: