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ITIL® Version 5 Foundation Certification
The ITIL® (Version 5) Foundation Certification Course provides a modern understanding of IT service and digital product management. It focuses on value creation, service relationships, and best practices designed for today’s technology-driven organisations.
Learning Options
- Online Video-Based Learning
- Flexible Schedule
- Expert Trainers with Industry Experience
- High Pass Rates
- 24/7 Personalised Support
- Interactive Learning Materials
- Live Online Classes
- Expert Trainers with Industry Experience
- Live Assessment and Feedback
- Interactive Learning Materials
- Networking Opportunities
- High Pass Rates
Overview
The ITIL® (Version 5) Foundation Certification Course introduces learners to the latest evolution of the ITIL framework, emphasising digital product management, service lifecycle thinking, and value co-creation. It explains how organisations design, deliver, and continually improve services while aligning IT capabilities with business goals.
This course is ideal for professionals looking to adopt a modern approach to IT service management. Learners develop practical knowledge of ITIL® principles that support improved service performance, better stakeholder experiences, and effective collaboration across teams.
This 2-Day course delivered by MPES Learning provides structured, practical learning aligned with the ITIL® (Version 5) framework, helping learners build a strong foundation in modern service management while supporting long-term career development.
Average completion time
2 Month
with unlimited support
100% online
Start anytime
Study At Your Own PaceCourse Includes
Course Details
Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.
Entry Requirements
- Educational Background: There are no formal educational requirements for this course.
- Language Proficiency: Learners should have a good command of English, as all training materials and assessments are delivered in English.
- Interest in IT Service Management: This course is ideal for individuals interested in developing a strong foundation in IT service and digital product management.
Learning Outcomes
- Understanding the ITIL® (Version 5) Framework: Learners will understand the structure, principles, and components of the ITIL® Version 5 framework.
- Improving Service Performance: Learners will learn how to apply ITIL® practices to improve service quality, efficiency, and value delivery.
- Applying Modern ITIL® Practices: Learners will gain the ability to support service lifecycle activities, value streams, and continual improvement initiatives.
- Supporting Career Progression: Learners will be prepared for roles in IT service management, service delivery, and digital operations.
Target Audience
- IT Service Management Professionals
- IT Managers
- Service Delivery Managers
- Service Desk Analysts
- IT Support Professionals
- Digital Product Managers
- Service Owners
- DevOps Practitioners
This course is ideal for professionals involved in IT service delivery or digital product management who want to develop modern ITIL® knowledge.
Course content
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
- Key Concepts of Value Stream Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
- Introduction to Artificial Intelligence
- ITIL AI Governance
- ITIL and DevOps
- ITIL and PRINCE2
Module 1: Key ITIL Terms and Definitions
Module 2: ITIL Four Dimensions of Product and Service Management
Module 3: ITIL Product and Service Lifecycle
Module 4: ITIL Value System
Module 5: Value Stream Identification, Mapping, and Management
Module 6: ITIL and Artificial Intelligence
Module 7: ITIL and Other Frameworks
MPES Support That Helps You Succeed
At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.
- MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
- Get expert guidance from tutors available online to assist with your studies.
- Check your eligibility for exemptions with the relevant professional body before starting.
- Our supportive team is here to offer study advice and support throughout your course.
- Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.
Career Growth Stories
Discover how MPES Learning transforms careers with real success stories.
Arvy Pasanting
As a qualified accountant, studying at MPES has been a very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just excel at my current role as an auditor, but also inspired me to expand my horizons.
Arvy Pasanting
David Ford
I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.
David Ford
Aaron Allcote
As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.
Aaron Allcote
Bob Beaumont
I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.
Bob Beaumont
George Evans
The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.
George Evans
James Robinson
As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.
James Robinson
Laura Bennett
The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.
Laura Bennett
Emma Johnson
The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.
Emma JohnsonHave Questions? We’ve Got You
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Resources
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