Effective Communication Skills

• Professional Background: While prior communication experience is not mandatory, familiarity with workplace dynamics will enhance the learning experience. 

• Language Proficiency: Delegates must have a good command of English, as course materials, discussions, and activities are delivered in English. 

• Interest in Communication: This course is ideal for those seeking to improve their communication skills for professional growth, better workplace interactions, and career success. 

• Enhance Verbal Communication: Learn to speak clearly, confidently, and effectively in professional settings, ensuring your message is understood and well-received. 

• Improve Active Listening Skills: Develop the ability to listen attentively and respond appropriately, fostering stronger interpersonal connections. 

• Master Non-Verbal Communication: Understand and utilise body language, tone, and facial expressions to reinforce your messages and establish trust. 

• Strengthen Emotional Intelligence: Apply emotional intelligence techniques to connect with others, manage emotions, and navigate workplace interactions with empathy. 

• Resolve Conflicts Confidently: Gain strategies for addressing and resolving workplace disagreements while maintaining positive relationships. 

• Adapt to Diverse Audiences: Tailor communication approaches to suit varied audiences and contexts, ensuring inclusivity and effectiveness. 

The Effective Communication Skills Course is tailored for professionals seeking to enhance their workplace communication. This course benefits individuals in roles such as: 

• Team Leaders
• Managers
• HR Professionals
• Customer Service Representatives
• Sales Professionals
• Marketing Specialists
• Public Relations Officers
• Project Managers
• Corporate Trainer 

Module 1: Introduction to Communication 

• What is Communication? 

• Why Communicate? 

• Whom Do We Communicate with? 

• Who is a Stakeholder?
   

Module 2: Communication Benefits 

• Benefits of Effective Communication 

• Consequences of InEffective Communication 

• Engagement and Communication 

• How We Communicate?
   

Module 3: Process of Communication 

• Types of Communication 

• Formal 

• Informal 

• Horizontal 

• Vertical 

• Communications Channel
   

Module 4: Skilled Communicator 

• What is a Skilled Communication? 

• Qualities of a Good Communicator
   

Module 5: Individual Evaluation 

• Introduction to Individual Evaluation 

• Questions to Consider
   

Module 6: Communication Barriers 

• Barriers to Effective Communication 

• 7 Cs of Effective Communication
   

Module 7: Questioning for Effective Communication 

• Types of Questions 

• Closed Vs Open Questions 

• Probing Questions 

• Funnel Questions 

• Recall and Process Questions 

• Applying the Answers
   

Module 8: Listening Skills 

• Listen Effectively 

• Active Listening Skills 

• Using Language to Inspire and Motivate Audience 

• How to Find Focus When You are Speaking?
   

Module 9: Communication Situation 

• Methods of Communication 

• Advantages and Disadvantages of Face-to-Face Communication 

• Writing a Letter 

• Writing an Email 

• Phone Calls 

• Video Calls 

• Using Social Media 

• One Little Word 

• Non-Verbal Communication 

• Common Gesture Clusters 

• Personal Action Plan