ITIL® 4 Specialist Collaborate, Assure and Improve Training Course

The ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course focuses on enhancing collaboration, assurance, and continuous improvement within IT service management to drive organisational success.

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Online self paced
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Overview

The ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course is designed to help professionals develop skills for enhancing collaboration, assurance, and continuous improvement in IT service management. By mastering these principles, learners can drive service excellence and business success within their organisations.

This course is ideal for IT professionals, service managers, and anyone involved in service management processes. It will help them build key competencies to improve organisational collaboration, service assurance, and continuous improvement, enabling career progression and leadership opportunities.

This 3 Day course provided by MPES is part of the ITIL® 4 certification suite, offering practical knowledge and insights to manage complex service ecosystems. Learners will gain valuable skills to enhance their professional value and advance their career in service management.

Course Objectives

Understand key principles of collaboration, assurance, and improvement
Develop strategies to improve team collaboration and service delivery
Implement continuous improvement practices in service management
Learn how to assure service performance and quality
Foster strong relationships with stakeholders and teams
Apply ITIL® best practices to improve IT service performance
Gain hands-on experience with real-world case studies

Upon completion, learners will be equipped to drive improvements in service management, enhance collaboration across teams, and ensure effective service assurance in their organisation. They will also gain the skills to foster a culture of continuous improvement, helping to deliver better outcomes for stakeholders and the business.

Average completion time

3 Month

with unlimited support

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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: There are no specific educational requirements for this course.
Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.
Interest in Continuous Improvement: This course is ideal for individuals with a keen interest in continuous improvement in IT Services.

Learning Outcomes

Improved Collaboration: Learners will develop strategies to enhance collaboration across teams, driving more efficient service delivery and stronger stakeholder relationships.
Service Assurance Skills: Gain the expertise to implement robust service assurance processes, ensuring consistent service performance and quality across the organisation.
Continuous Improvement Techniques: Learners will acquire practical knowledge in applying continuous improvement principles to optimise IT service management and achieve organisational goals.
Stakeholder Engagement: Develop the ability to engage stakeholders effectively, fostering collaboration and alignment to deliver improved business outcomes and service excellence.

Target Audience

This course is designed for IT professionals, service managers, and leaders seeking to improve collaboration, assurance, and continuous improvement in IT service management.

IT Service Managers
Service Delivery Managers
ITIL® Process Owners
IT Consultants
Continuous Improvement Managers
Quality Assurance Managers
Business Analysts

Course content

Module 1: Introduction to the CAI Practices

Processes and Value Streams of the Collaborate, Assure and Improve Practices
Information is Exchanged Between the Collaborate, Assure and Improve Practices

Module 2: Introduction to Relationship Management

Key Concepts of the Relationship Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Module 3: Introduction to Supplier Management

Key Concepts of the Supplier Management Practice
- Purpose
- Practice Success Factors and Key Metrics
- Key Terms or Concepts

Module 4: Introduction to Service Level Management

Key Concepts of the Service Level Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Module 5: Introduction to Continual Improvement

Key Concepts of the Continual Improvement Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Module 6: Introduction to Information Security Management

Key Concepts of the Information Security Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

Discover how MPES Learning transforms careers with real success stories.

Arvy Pasanting

As a qualified accountant, studying at MPES has been a very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just excel at my current role as an auditor, but also inspired me to expand my horizons.

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.

David Ford

Accountant

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

George Evans

The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.

George Evans

Risk Manager

James Robinson

As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.

James Robinson

Financial Consultant

Laura Bennett

The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.

Laura Bennett

Chief Financial Officer

Emma Johnson

The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.

Emma Johnson

Financial Analyst

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What skills will I gain from this course?

Upon completing this course, learners will acquire practical skills to enhance collaboration, improve service assurance, and apply continuous improvement techniques. They will learn to engage stakeholders effectively and drive service performance improvements, making them more capable in managing complex service ecosystems within IT service management.

Q. How will this course help me in my career?

This course will equip you with the expertise to advance your career in IT service management. By mastering ITIL® best practices for collaboration and continuous improvement, you’ll be better positioned for leadership roles, enabling you to make a greater impact on service delivery and organisational performance.

Q. What is the focus of the ITIL® 4 Specialist framework in this course?

The ITIL® 4 Specialist framework focuses on key aspects of IT service management, particularly collaboration, service assurance, and continuous improvement. This course teaches learners how to apply these principles to enhance service delivery, ensure quality, and drive business success by fostering better teamwork and optimising processes.

Q. Can this course benefit teams or departments as a whole?

Yes, this course is valuable for both individual professionals and teams. By developing shared skills in collaboration, assurance, and improvement, teams can work more cohesively, enhance service delivery, and continuously improve IT service management practices across the organisation, contributing to overall business success.

Q. How does this course relate to ITIL® 4 certification?

This course is an essential part of the ITIL® 4 Specialist certification track. It provides learners with the knowledge and skills required to implement key ITIL® 4 practices for collaboration, assurance, and continuous improvement, forming a critical component of the broader ITIL® 4 framework for effective service management.

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Maria Thompson

04-Dec-2024

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