ITIL® Version 5 Foundation Bridge Training

• Educational Background: There are no formal academic requirements. 

• Certification Requirement: Delegates must hold a valid ITIL® 4 Foundation Certification before attending this Bridge training. 

• Language Proficiency: Learners should have a good command of English, as all training materials and assessments are delivered in English. 

Understanding ITIL® (Version 5) Enhancements: Delegates will understand the key updates and structural changes introduced in Version 5. 

Applying Updated Lifecycle Practices: Learners will be able to interpret and apply revised lifecycle and value chain concepts. 

Strengthening Governance and AI Awareness: Delegates will gain insight into digital governance models and AI integration within IT service management. 

Supporting Career Progression: Learners will be prepared to pursue advanced ITIL® certifications and senior service management roles. 

This training is designed for professionals who already hold ITIL® 4 Foundation Certification and want to transition efficiently to ITIL® (Version 5). 

• IT Service Managers 

• IT Operations Managers 

• Service Delivery Managers 

• Product Managers 

• IT Consultants 

• Digital Transformation Managers 

• Governance, Risk, and Compliance Professionals 

Module 1: Key Concepts of Digital Product and Service Management 

• Product and Service Management 

• Service Offering 

• Value Co-Creation 

Module 2: Service Relationships 

• Organisations 

• Providers, Consumers, and Vendors 

• Roles in Managing, Delivering, and Consuming Services 

• Service Consumer Roles 

• Consumer Roles Example 

• Service Relationship Model 

• Types of Service Relationships: Basic, Cooperative, and Collaborative 

• Service Journey (1/2) 

• Service Journey (2/2) 

• Service Quality and Service Level 

• Service Level Metrics (1/2) 

• Service Level Metrics (2/2) 

• Service Level Agreements 

Module 3: ITIL Value System (ITIL VS) 

• Components of the ITIL Value System 

  • Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement 

• ITIL Value System and its Purpose 

Module 4: Governance 

• Governing Bodies and Governance 

• Governance of Digital Technology 

Module 5: ITIL Guiding Principles 

• What is an ITIL Guiding Principle? 

• Recap of the ITIL Guiding Principles 

• Using Automation and AI 

• Principles Interaction 

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices 

• Introduction to ITIL Product and Service Lifecycle 

• Purpose of the ITIL Product and Service Lifecycle Management Activities 

• Value Chain 

• Management Practices 

Module 7: Value streams 

• Key Concepts of Value Stream Mapping and Management 

• Purpose of Value Stream Mapping and Management 

Module 8: Continual improvement 

• ITIL Continual Improvement Model 

• List the Steps of the ITIL Continual Improvement Model 

• Understand the Steps of the ITIL Continual Improvement Model  

• Describe Continual Improvement within the ITIL Value System and its Role in the Organisation  

Module 9: Four Dimensions of Product and Service Management and AI 

• Introduction to the ITIL Four Dimensions of Product and Service Management 

• Internal Factors and External Factors 

• Introduction to AI 

• ITIL AI Governance 

Module 10: ITIL and other Frameworks Integration 

• ITIL and DevOps 

• ITIL and PRINCE2