Complaints & Other Information

Complaints Policy & Other Issues

Last revised: May 2024

If there is a Problem with a Course

1. How to Tell Us

If you have any questions about the course, future courses, or wish to make a formal complaint, please contact the MPES team:

• Email: [email protected]
• Telephone: 01624 668101
• In person: Feel free to speak to us directly in the admin office.

What you can expect:

• You can expect to hear from one of the admin team within 7 days of your initial complaint.
• Complaints will be treated confidentially and will be reviewed by senior management.
• You have the right to appeal the outcome of your complaint and any related processes.

2. ACCA Qualification Only

Any student wishing to make a complaint to ACCA directly regarding their learning provider (or any other issue) will be advised to follow the provider’s complaints procedure first.

You can contact ACCA as follows:

For additional information, visit the student section of the ACCA website: www.accaglobal.com/gb/en/student.html.

3. Escalating Complaints

If you have exhausted both your learning provider’s complaints process and ACCA’s, you can escalate your complaint to the appropriate regulator.

Details can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html.